mendill

Contact

At Mendill we wanted create something remarkable.

Please leave a message

The fastest way to reach us is by email, but feel free to call any time. If we don’t answer, don’t worry, it just means we are busy hand crafting a small batch of fresh product to deliver to our customers. Please leave a message and we will respond as soon as possible.

Mail – Turkey

Mendill by EN-PET USA LLC.
Next Level, B Blok No: 1305
06520 Cankaya, Ankara, Turkey

Mail – USA

Mendill by EN-PET USA LLC.
35 Woodspell Rd.
Scarborough, ME, 04074, USA
Tel: +1 207 303 9800
Fax: +1 866 695 7398

Contact

Tel: +90 312 235 1932
Fax: +90 312 236 2655

Email

General Customer Service
customerservice@mendill.com
Wholesale
orders@mendill.com
Press and Public Relations
press@mendill.com

Customer Service

Security Online

At Mendill which is part of EN-PET USA LLC (USA), we appreciate how important security is to you. Shopping on our site is safe and secure. We use 128 bit encryption for all data collected during order check out to keep your information safe, and we never distribute your personal information to third-party vendors. We do not store credit card information. The information that we request is for order processing only. If you have any questions about security at the Site, you can please send us an email at service@mendill.com.

Order Status

A key benefit of setting up an account with us is the ability to check the status of your most recent orders by visiting our site. This is the easiest and quickest way to get current information regarding your mendill.com order. You will also receive a tracking number via email upon shipment of your order. This tracking number comes from a second party-you will not see the Mendill email address. To track your order via the carrier’s Web site, you may click on the tracking number to view the delivery status of your order. Please Note: Some carriers may not provide tracking information for up to 24 business hours after the order is shipped.

SHIPPING AND HANDLING

Most orders are shipped via PTT Logistic within 48-72 hours of receipt. Orders are shipped & delivered Monday – Friday only, excluding holidays. Should there be any delay associated with you order, you will be notified within 3 days after placing your order. Shipping times vary according to carrier schedules and distances.

RETURN POLICY

You may return any unopened item within 30 days of purchase for a full refund less shipping costs. Because of the nature of our products we cannot accept returns on any opened product.

TEMPORARILY OUT OF STOCK

If an item selected is temporarily out of stock at the time of your order, you will not be able to add the item to your cart. Please send an email to service@mendill.com to inquire when the product will be available for purchase.

PAYMENT METHODS

EN-PET USA LLC. both accepts the following credit cards: American Express, Visa, Mastercard, and Discover. We’re sorry, we do not accept the following methods of payment: CODs, personal checks, money orders. Please Note: For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.